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Service Engineer Jobs in Dubai, UAE
Job Description
Customer relationship management:
- Accountable for customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for selling service repairs
- Accountable for resolving customer service quality complaints
- Accountable for resolving customers invoicing complaints related to maintenance operations
Service operations:
- Accountable for the end-users, the sites and the technicians’ safety
- Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards and the local regulations
- Accountable for the control of the field operations costs and the profit margin
- Accountable for service repairs sales
- Accountable for managing the third party inspections visits and follow-up actions
- Validates the service contract technical terms with the salesperson
- Accountable for supporting the maintenance of any third party equipment coming into the maintenance base
- Responsible for helping the call center agent solving technician call out assignment conflicts (priorities & trouble shooters fitter schedule)
- Accountable for solving and closing the open call outs and reacting in case of stopped equipment and/or safety issues
- Accountable for reducing the call outs in his area
- Accountable for the timely completion of the planned maintenance visits
- Accountable for the planned maintenance scheduling and optimized routing
- Responsible for performing site audits
- Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
- Responsible for the control and authorization of overtime
- People management / Leadership
- Accountable for the performance of his assigned technicians
- Accountable for maintenance technicians motivation and competence development
- Accountable for determining and checking technicians’ performance objectives
- Accountable for communication with his technicians & conducting of the weekly tool box meeting
- Accountable for managing technician annual leave, absences and back-up, and call out technician scheduling
- Accountable for technician timesheet validation before payroll
- Accountable for equipment assignment to technician and technician workload balancing
- Responsible of defining the technician capacity need and for the technician hiring and selection process
- Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone and instruments
Requirements
- Bachelor’s Degree in Engineering
- 5-12 years experience in the same field
- Engineering standards and codes of practice
- Contract and commercial knowledge
- Negotiation skills
- Team leadership
- Computer skills
- Planning skills
- Procurement and selling skills
- Ability to plan, organize, lead, and monitor team efforts to their successful completion
- Excellent in English Language, Arabic would be an advantage
Benefits
- Paid Annual Leave
- Medical Insurance
- Travel Ticket
- Family Status
- T&C applied as per group policy
