Associate.Customer Care Full Time

• Help in Registration form and Insurance form completion process
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
• Send patient to concerned counter. Assist patient if required in reaching to the counter
• Organizing and maintaining patient records, consent forms, payment forms, etc.
• Ensure patients are informed if a clinician is running late or called out
• Ensure hygiene standards are maintained
• Organize and maintain forms and office stationery required for front desk activities
• Ensure all standard protocols set by organization are maintained
• Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
• Answer all incoming calls and route them to the appropriate department/employee, answer customers’ queries, and provide information on procedures, packages, specialties, timings of the consultant etc.

• Book appointments  over phone as well as through walk ins
• Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
• Schedule appointment requested through websites and SMS
• Schedule patient’s hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
• Determine the financial status of patients and their eligibility for health services
• Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
• Confirm all appointments for the following day over telephone on a daily basis

• Check with Insurance Coordinator for cases requiring approvals
• Coordinate with Symphony for insurance related matters
• Check with Insurance Coordinator the status of the Insurance card produced by the patient
• Check with the Insurance coordinator about the packages covered

• Administer  regular and electronic mail when required, to ensure proper action is taken on all incoming mail
• Maintain medical records and report when required
• Make spreadsheets, manage data and create documents on computers using desktop publishing programs
• Cross verify and file all lab reports in the absence of the MRD
• Enter all lab reports file numbers clinician wise

• Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc
• Works closely with external stakeholders to handle queries and feedback

   0 – 2 Years

• Experience in Handling Customers/ Patients in similar role