Service Quality Officer – French Speaker Jobs in Sharjah, UAE
About the job
Air Arabia is first and largest Low Cost Carrier (LCC) in Middle East and North Africa. We fly you to over 170 destinations spread across the Middle East, North Africa, Asia and Europe. We offer our passengers a journey which is efficient reliable and offer great value for money across our network.
The millions of passengers who have chosen to fly with Air Arabia have helped us make a difference and set a mark in the aviation industry internationally. Air Arabia is the first publicly listed airline in the region providing the carrier an independent path to growth and profitability.
Air Arabia is not only committed to providing affordable air travel but is also dedicated to uplifting the lives of those who are less fortunate. Taking responsibility and lead on social needs of local and international communities has been part of our success.
Job Purpose
Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.
Key Result Responsibilities
Qualifications (Academic, Training, Languages)
Work Experience
Work Experience
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