System Support Specialist Full Time

System Support Specialist Jobs in Dubai, UAE

DUTIES AND RESPONSIBILITIES:

• Serve as a Help Desk Support Staff for the entire hospitals IT related user calls.
• Assist Systems Administrator and DBA as and when required for their day to day operational requirements.
• Preparation and installation of Client PCs for HIS or non-HIS users with proper check-listing procedure
• Attend calls from Help Desk for end-user first level support
• Assist Systems Administrator on network related activities
• Assist DBA on database related activities
• Execute Periodic (daily, weekly & monthly) Backups
• Fine tuning of client PCs for optimum performance and maintaining uniformity among all PCs.
• Documentation all user calls with proper communication with Supervisor
• Train end-users on basic usage of PCs
• Maintain backup of all client specific files
• Assisting dept. secretary for periodical Hardware / Software inventory
• Suggested enhancements in Hardware for local and Network systems
• Undergone training on all new systems & platforms
• Attend the required QI training programs to comply with JCIA requirements.
• Screens all users’ calls on Help Desk number and forwards to appropriate staff member.

QUALIFICATIONS & SKILLS:

• Degree / Diploma in Computer Hardware & Networking
• Professional qualification in PC trouble shooting.
• MS-MCP is preferred

PROFESSIONAL EXPERIENCE:

• At least three (3) years of recent hardware, software & networking support
• Evidence of continuing education.
• Excellent English verbal and written communication skills.
• Knowledge of Networking.
• Knowledge of Database concepts.