Core Responsibilities
• Provides assistance in reducing loss, minimizing risks and following the Loss
Prevention best practice, SOPs, processes and policies as set for the department
• Drafts the results report and ensures submission of results and risk status of Risk Assessment visits to the relevant stakeholders regularly
• Assists in the categorization/segregation of stores/warehouses by their risk status
• Develops and maintains the Recovery and ROI data base linked to both internal and external investigations
• Executes all “Major Investigations” by gathering evidence, collecting necessary paperwork, interviewing witnesses/suspects, completing case management process and submitting final report containing background, investigation summary and conclusion
• Guides and trains team members to improve focus and drive external theft down
• Manages external security guard provider to ensure high standard/performance as well as improved recoveries on arrests/deterrence
• Conducts in-store training for staffs and management to raise awareness on external theft and preventative tools
• Executes scheduled risk assessment visits for each calendar year, collates and creates data base, organizes follow up visits to review action plans generated from original visit and reports high risk results for immediate action
• Ensures all incidents referred to Escalation of Incidents process are reported in timely manner, develops and maintains incident report data base and responds to any event/incident that may need Loss prevention support/attendance
• Conducts in-store Loss Prevention/security training sessions as well as agree scheduled Loss Prevention workshops for Store Operations team in coordination with Training Department
• Works closely with Internal Audit department by obtaining up to date stock-take results, highlighting poor results, getting involved with post stock-take investigation
• Coordinates with the Store Operations team to implement and action the store specific SLAP (Stock Loss Action Plan)
• Ensures coordination with local authorities (Police/Mall CID) with reference to apprehension and prosecution of shoplifters arrested.
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