The Operations Controller at Etihad Airport Services Ground, based in the Operations Control Center, serves as the primary contact for flight handling requests including ADHOC and Charter flight operations, coordinates ground handling, maintains communication with stakeholders and offers exceptional customer service. This role comprises managing billing, information exchange, flight monitoring, and resolving billing issues. The Operations Controller also reports safety incidents, tracks hazards. Overall, the role aims to optimize ground handling services, meet customer and organizational expectations, and maintain operational excellence.
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