Job Purpose
Undertake fraud monitoring activities for digital channels, application and transaction fraud.
Principle Accountabilities
. Triage alerts in a timely manner to prevent detect and respond to application, digital banking, and payment fraud incidents.
. Perform the analysis of fraud cases to identifying root cause and develop corrective measures.
. Provide periodic feedback to enhance fraud detection rules and improve detection rates.
. Identify new and emerging patterns of fraud and make recommendations for new controls and improved monitoring.
. Investigate and complete assigned cases, meeting all required deadlines associated with different case types.
. Reconcile and maintain a database of confirmed fraud cases.
. Recommend and assist in implementing procedural changes to increase efficiency and/or quality of processes and service.
. Dealing with Business Units, IT and Operations and CBD customers
Experience and Qualifications
. 3+ years’ experience as a fraud analyst in payments, application, or credit cards within banking industry
. Working knowledge of application and transaction fraud systems
. Bachelor’s degree
Skills
. Excellent verbal and written communication skills
. Strong problem solving skills
. High attention to detail
. Working knowledge of banking systems and procedures
. Excellent interpersonal and customer service abilities
. Ability to multitask and work in a high volume environment
. Analytical thinking
. Understanding of fraud issues effecting the banking industry.
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