Spa Therapist Full Time

Key Responsibilities:

• Provide spa treatments according to the Spa menu, standards and outlined protocols.
• Retain proper working knowledge of the process, benefit and outcome of all treatments and products in the Spa.
•  Reference and adjust treatments according to the guest’s health assessment.
• Deliver special, individualized, and unique service to guests in the Spa.
• Up sell and recommend in a thoughtful way—treatments, retail and homecare.
• Confidently handle and rectify guest queries or small complaints.
• Ensure guests comfort and a genuine, welcoming environment for all guests.
• Ensure a proper handover is completed in the guest journey as per the documented standard following up on treatment experience
• Maintain the setup, hygiene and cleanliness of treatment rooms and treatment equipment.
• Maintain complete discretion and confidentially in all communications with guests.
• Manage levels of professional stock and supplies, including linen.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.