1. Role Objective
Manage the activities of Operators and maintenance of tanker filling stations of the assigned unit/location. Ensure timely completion of operations and maintenance, both planned and emergency.
2. Key Responsibilities/Accountabilities
Growth & Sustainability related :
· Execute all assigned tasks and to ensure that these are executed efficiently, accurately and in a timely manner
· Report on the overall performance and work progress of tasks assigned
Customer related:
· Execute all customer facing transactions in line with ADDC customer strategy resulting in higher satisfaction and timely delivery of services
· Address customer needs, problems and requests in a timely manner
· Ensure the delivery of a world-class customer experience
· Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
Operational Excellence related:
· Records, on a daily basis from the point of filling stations, readings from the water meter to provide information of water consumption. Prepares and presents report of those records to the Supervisor.
· Checks mainline and filling stations for maintenance, including cleaning and oiling, as well as problems such as leakage and mechanical defects. Undertakes appropriate actions in accordance to set procedures and policy.
· Ensures sufficient quantity of materials, tools and apparatus on site to proceed with maintenance and repairs. Takes defective water meter to the Water Meter Workshop for appropriate maintenance and a temporary one is installed.
· Conducts pressure test on newly installed and maintained/repaired water systems to ensure proper resistance of equipment.
· Changes the volume and pressure of water of Tanker Fillings Stations in accordance with the Engineer’s schematic diagram on a daily basis, to meet customer requirements in accordance with set standards.
· Completes daily progress reports of work undertaken and accomplished, including emergency procedures when required, to provide detailed and current information to the relevant authority.
· Receives customer’s complaints through ADDC call centre. Register the complaints in the (OMS), Raises (WO) in MAXIMO and forwards to Supervisor. Prepares regular reports on various issues to report performance, activities and related information for management information.
· Receives the complaints from the causer, Police Department, or other informer. Register the complaints in the (OMS), Raises (WO) in MAXIMO and inform the Supervisor.
· Prepares statistics and comparisons on data, as requested for management information and decision making.
Performance Driven Organization related:
· Acquire the required skills and knowledge through appropriate training programs
In addition to the above, the incumbent shall also perform all other duties assigned by line manager.
Technical
• Inspections
• Water Network Operations
• Customer Billing Management
. Qualifications & Experience
Preferred Qualifications:
· Minimum of Diploma in Engineering (Mechanical preferred)
Preferred Experience:
· experience 3 Years
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