Job Purpose:
This role shapes and executes our air freight product development strategy and implements innovative solutions. This role will work closely with cross-functional teams to drive growth, improve service offerings, and enhance customer satisfaction. Responsible for developing and managing an airfreight capability/organisation which, at its end-state, offers clients the network and expected customer experience of a leading global logistics company in the sector.
This includes supporting commercial (industry verticals, sales, tender management) in defining solutions meeting customer requirements/needs, implementing the products in the required areas, and developing air freight products and their standardisation based on global, regional and industry vertical-specific requirements.
This includes supporting our branch office/agency operations model and optimising organisational processes to ensure efficiency, scalability and quality.
Key Accountabilities:
Qualifications, Experience & Skills:
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